If you are after Remote Assistance and we have agreed to this, we will probably connect via Teamviewer to your desktop. Please download this Quick Connect program in readiness. We will require the ID and password once this is run.
If we require FTP access, please arrange for us to receive temporary FTP access to your server and let us know the details, URL, username and password. Thank you.
If we are de-bugging something like Joomla or phpList please ensure we have the access details, url, username and password.